Pricing/ Delivery / Shipment:
All prices are shown in USD. All prices are exclusive of shipping and local taxes and import duties.
All orders are securely packed and sent in discreet plain packaging for your privacy and reassurance. All Ammunition Couture Design House garments and accessories are individually hand made to your order and take time to create. We aim to ship all items within a practical timeframe, but please allow up to 28 days for dispatch. There can be mitigating circumstances, which can add to delivery time, such as unavailability of raw materials, or extremely busy periods of the year. We will keep you informed of any delays.
Local orders can be collected in person, if you choose. If this is preferred please notify us at the time your order is placed. Failure to collect after 6 months however will result in the disposal of the items by whatever means, without refund or credit.
If you need your order by a specific date, please inform us and we will do what we can to comply. If we cannot meet your deadline we will inform you and discuss. We can usually organize our production schedule to comply with your request.
Payment is required on order.We are pleased to offer payment by PayPal. You dont need a Paypal account to pay with Paypal. Opening a Paypal account is free and easy. 100% protection against unauthorized payments sent from your account. With PayPal, you're protected against unauthorized payments sent from your account. PayPal sends an email confirmation of every account transaction. If you receive confirmation of a transaction you don't recognize, our 24/7 customer support team will help you sort out the situation. PayPal's industry-leading fraud prevention measures and our one-of-a-kind method of keeping your financial information private from sellers make us a safe way to pay online.
For security reasons we do not keep your card details on record. Payments made via Paypal, DO NOT forward your card information to us. We are however able to make refunds using this same systems when necessary.
Our online ordering system uses the latest SSL (Secure Socket Layer) to ensure that your personal and financial information is private and secure.
Returns and exchanges:
If there is a problem with your order, you must inform us upon receipt of the items. Any returns which are simply not required any more, change of heart, or similar reason will be refunded subject to a 40% handling and restocking charge. Delivery costs will not be refunded.
If you order the wrong size, please return the item for exchange in a correct size. You will pay for the re-postage costs.
All returns will only be accepted if still in a new condition with no signs of wear and in original packaging within seven days of delivery.
You must inform us immediately of any faulty or damaged garments and they must be returned within 48 hours of delivery for repair or replacement. Any faults of production will be corrected at no cost.
Ammunition Couture will not be held responsible for damage caused by misuse or poor care of garments.
Any custom made or made-to-measure orders are not returnable or refundable. Any faults or problems which are caused by information supplied on order can be discussed and remedied. We will do our best to correct any problems to your satisfaction. There may be discretionary surcharges for these corrections.
Please ensure that all measurements sent are accurate when ordering. Any faults as a result of poorly supplied measurements are not the responsibility of Ammunition Couture. We will do our best to correct.
Returning an Item: Contact us in writing first within seven days of delivery to let us know about the reason for your return and ensure that you send it by a fully traceable delivery service, as Ammunition Couture cannot be held responsible for items lost in transit.
Items Damaged in Shipping:
It will be your responsibility to inform us immediately of any damage to the delivered goods. Details must be recorded on the delivery documentation, and we must be notified no later than 48 hours after delivery. It is imperative that you do not dispose of any of the packaging as this will be required to effect the claim against the carrier.
Notify us of any incorrectly supplied orders within 24 hours of delivery. If the goods are not what you ordered, DO NOT try on or use the items. We will not exchange or refund for any used garments.
If for any reason you are dissatisfied or concerned about our services and products, please do not hesitate to contact us through our site. We want to supply you with goods which please and inspire.
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